Fresh Openings at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable.

It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Coordinator, Availability and Capacity

Job Specifications: Full Time, Required Qualifications: BA/BSC/HND, Unit: ICT/ Computers & Location: Lagos State | Nigeria.

Job Description:

To ensure that cost-justifiable IT capacity exists and is matched to the current and future agreed needs of the business in a timely manner.

To ensure that the level of service availability delivered in all service is matched to or exceeds the current and future agreed needs of the business in a cost effective manner.

To ensure that Events are detected, analyzed and appropriate control of action determined.

To develop, implement and manage Capacity/Availability processes in line with IT and Enterprise Management strategies and best practices.

Prepare capacity Plan that reflects the current and future needs of the business in preparing the budget for IT Infrastructure operations and services

Prepare Availability Plan, which reflects Single Points of Failure remediation in preparing the budget for IT Infrastructure operations and services

Production and maintenance of an appropriate and up-to-date Availability Plan, which reflects the current and future needs of the business

Production and maintenance of an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues

Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing and reporting IT Service performance and targets

Ensure IT Application and Services do not exceed Availability Allowable downtimes in order to meet all IT Availability targets

Performs High Availability tests on all IT critical services in order to identify Single Points of Failures, deal with findings and provide recommendations

Provide High Availability Reports and Recommendations

Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems

Assess the impact of all changes on the Capacity and Availability of IT services

Modeling capacity forecasts using systems and business metrics

Managing workload assignments across environment achieving optimal performance.

Performing second level problem determination using monitoring and data collection tools in capacity related disciplines

Analyzing performance data identifying bottlenecks and recommending alternative resolutions

Producing ad hoc resource usage reports and analysis

Identify production capacity risks in time to avoid service interruption or degradation

Participate in all Customer Experience meeting in order to identify Availability and Capacity issues and deal with them

Support the Division’s internal customers and provide solutions to improve the customer experience regarding Availability and Capacity

Maintain effective working relationships with internal and external suppliers.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape

Qualifications and Requirements:

Normal MTNN working conditions

May be required to work extended hours
Experience & Training

Education:

First degree in Computer Science or any Information Technology (IT) related discipline

Fluent in English

ITIL Foundation certificate at the minimum

Operating System Certification preferably Oracle or Windows

Experience:

Minimum of 3 years’ experience in an area of specialisation; with experience working with others

Experience working in a medium organization

Hands- on experience on Service Availability monitoring tools

Any other Capacity and performance management tool knowledge will be added advantage

Performance testing and capacity planning work experience in a technical environment

IT Availability/Capacity Management deep understanding

Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)

Broad understanding of IT monitoring platforms, associated products and common IT management process

Qualification:

BSc or HND

Engineer, Network Security Planning

Job Specifications: Full Time, Required Qualifications: BA/BSC/HND, Unit: ICT/ Computers & Location: Lagos State | Nigeria.

Job Description:

Standard MTNN working conditions

Extended work hours

May be required to travel at short notice

Experience & Training

Education:

Fluent in English

First degree in Computer Science / Electrical Engineering or any related discipline

CISSP Certified Information Systems Security Professional would be an added advantage

Cisco Certification to Professional Level required with a bias in Security

CCIE certification would be an added advantage

Experience:

Minimum of 3 years’ experience in an area of specialisation; with experience working with others

Experience in a medium Organisation

Experience in Security Operations Environment, including VPNs, Cisco Pix/ASA firewalls/Checkpoint firewalls, VPN solutions, IPsec, VPN Concentrators, Tacacs+ and Access-Lists, Load Balancing, Routing Protocols, Patch Management, Linux, Routers and Switches

Experience in Security Planning Environment including design and implementation of secure networks, service migration planning.

Proven network security architecture knowledge across multiple security domains.

Experience in multi-vendor network operations

Solid security experience essential

Training:

IP, Networking, GSM, Security-related courses
Minimum qualification

BEng, BSc or HND

Requirement and Qualification:

Work with stakeholders and the project team to develop cost effective and value adding solutions on each project.

Define, establish and document IP security guidelines, procedures and policies, and implement network security best practices

Define Firewall, access lists administration policies

Develop test protocol for new applications to prevent compromising security

Direct the development and enforcement of information security and privacy policies in compliance with MTNN and telecommunication regulations and standards

Help to establish and document IT security guidelines, procedures and policies, and implement network security best practices

Identify and document IP customer security requirements

Assist in planning and designing of secure networks

Establish network security schemes, naming conventions, and application security

Assist in the planning and designing of routed WAN and switched LAN networks

Providing Redundant and Load balance solutions

Update Network Security diagrams and topologies.

Design, installs, configures, manages, and maintains mission critical enterprise firewalls, IPS, VPN and other technical controls.

Implement and maintain a suite of security metrics to enable the effectiveness of the security strategy and operation to be measured and related security issues to be understood and managed

Implement network access control across different network segment on the IP/MPLS network

Ensure security and preventative measures for unauthorized access.

Escalate network related fault and network clearance rate.

Ensure quality roll-out of new Data/services working with Marketing and IP System planning.

Perform New Node implementation and cut over.

Provide Emergency Maintenance on IP/MPLS Network with Security skills High Level trouble shooting.

Achieve Planned Works Completion rate.

Enforce security policies, in-line with CISO mandate

Research, recommend, and implement new security solutions, products and controls

Understand the capabilities and limitations of enabling technologies

Evaluate and trial new security-solutions and technologies before deployment

Create technology inputs towards business cases and development plans, specifically related to network security technologies

Project planning, management, control and reporting

Assist in selecting suitable technology vendor in terms of technical compliance, in line with departmental rules and regulations and in collaboration with Procurement

Research on an ongoing basis new technology trends in order to map internal MTN customer’s needs to enabling technologies

Develop policies for customer authentication

Scrutinize customer design and determine impact on the MTN network in terms of security / assist customer in designing a secure solution for interaction between customer system and MTN network

Resolve any internal/external stakeholders queries when need arises

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Coordinator, Project

Job Specifications: Full Time, Required Qualifications: BA/BSC/HND, Unit: Logistic & Location: Lagos State | Nigeria.

Job Description:

Coordinate all Transport Core Projects

Compile, approve and manage assigned budget for the project, ensuring projects are completed on time within budget and to specifications.

Work with stakeholders and the project team to develop cost effective and value adding solutions on each project.

Plan resources for assigned projects, defining responsibilities and scope of work for each team member.

Conduct a post implementation review and documentation and follow up on outstanding items.

Manage documentation process, ensuring completeness and easy referral to project documents.

Compile risk and issue matrices, assisting with analysis process and resolve issues escalated by internal customers

Manage change process and communicate progress of the projects to relevant project stakeholders.

Compile initial project plan with input from all the relevant resources, confirming plan with stakeholders.

Obtain approval and update project plan with changes, conducting regular update meetings with Project Manager and stakeholders.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

job condition

Normal MTNN working conditions

May be required to work extended hours

Must have a valid driver’s license

Open plan office

Requirement and Qualification:

Fluent in English

First degree in Elect, Computer Sc./Engineering or Project Management

Formal Project Management certification or training would be an advantage

Experience:

Minimum of 3 years’ experience in an area of specialization; with experience working with others

In depth knowledge of transmission Network

Experience in a delivery driven transport core network environment

Experience in operations or planning background in Transmission or Telecommunications.

Project Management certification

Experience in Internet Protocol, Data Networks & Equipment’s, Transmission Infrastructure and Communications Service Delivery

Training:

Transmission Networks

Radio Transmission (PTP, PTMP/Wimax)

GSM System Basics

New technologies training / seminar

Training on vendor equipment and software

Exchange training with other MTN networks

Minimum qualification

BSc or HND

Engineer, Final and User Acceptance Test

Job Specifications: Full Time, Required Qualifications: BA/BSC/HND, Unit: ICT/ Computer & Location: Lagos State | Nigeria.

Requirement:

Safe guide the network and customers from adverse effects occasioned by network changes.

Ensure that new nodes, technology, features etc meet expected standard and quality before being allowed to serve customers.

Ensure adherence to change processes ,Manage the governance of new technology trial processes and policy

Manage UAT and FAT on all network changes.

Issue certificate of confirmation for network changes; upgrades, new features, new nodes etc

Be part of the CAB/CMB network change

Developed Structured Testing framework for FAT & UAT throughout a project life cycle.

Benchmarking performance KPIs for FAT and UAT against plans/expectations to ensure that they meet expectations of quality.

Review and approve First Network Integration (FNI) for new technologies, upgrades and features before final rollout.

Carry out and manage network node transition from implementation vendor to MS vendor or User department.

Manage impact of network changes to guarantee customer experience

Liaise with Customer Experience on network related component of the Net Promoter Score

Engage with customer relations ensuring that network related customer feedback is resolved and closed

Perform pre and post impact assessment of network changes to determine if expected results are achieved and ensure no adverse impact on customer experience

Manage and maintain relationships with internal and external stakeholder

Engage with MS vendors and internal NWG stakeholders to deliver improved customer experience and customer resolution

Ensure vendor/contractor compliant with Final Acceptance Certification.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

Normal MTNN working conditions

May be required to work extended hours

Experience & Training

Education:

First degree in Electrical/Electronic Engineering

Fluent in English

Certification in IP/Ethernet Networking or Quality management

Experience:

Minimum of 3 years’ experience in an area of specialization; with experience working with others

Experience working in a medium organization

Experience in FAT/UAT, GSM Network performance management or GSM Network operations.

Experience in a telecomm industry – Network implementation/Quality/performance/Operations/Optimization/Planning in the telecommunication sector

Sound understanding of call and data service architecture and service flow

Training:

GSM Network QoS.

FAT/UAT

RF Planning and Optimizations

Network implementation and upgrades.

Network operations.

Project management.

Network performance and quality assurance.

Customer Experience management

Network Performance |management

Thorough Understanding of (through professional experience and training) of 3GPP standards and implementation processes, including: Universal Mobile Telecommunications Systems (UMTS), Long Term Evolution (LTE), Code Division Multiple Access Technology (CMDA) and Worldwide Interoperability for Microwave Access (WiMax)

Network performance and statistics

Vendor management

Minimum qualification

BSc or HND

Engineer, NSMC NSS/VAS

Job Specifications: Full Time, Required Qualifications: BA/BSC/HND, Unit: ICT/ Computer & Location: Lagos State | Nigeria.

Job Description:

24x7x365 network management; faults detection, analysis, troubleshooting, escalation and resolution as related to all Network Switching Sub-System (NSS) Nodes or elements and ensure that MTN network faults are actioned/resolved to company’s requirement.

Improve Network performance by providing real time and prompt resolution to all network faults on MTNN network.

Managing Network Changes and ensuring that changes on MTNN network are in line with company policies and procedures.

Maximizing asset monetization and ensuring Return on Investment (Asset).

Budget Capitalization as planned.

Minimizing OPEX, achieving savings on budget without compromising value or quality.

Serve MTNN’s customers and provide solutions to improve the customer experience.

Drive an increase in MTNN’s Net Promoters Score

Support NCC KPI compliance.

Support with MTNN’s Ecosystem Partners to deliver business value

Work across functions with peers in other groups to ensure collaboration for shared goals.

Provide 24*7*365 network management; faults detection, analysis, troubleshooting, escalation and resolution of all Core Network Nodes on 2G & 3G such as MSCs, MGWs, HLRs, etc.

Detecting and acknowledging of all alarms from all network switching elements

Real Time Performance/Management of all core network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality.

Perform routine maintenance on all Network Switching Subsystems Nodes or Elements across all switching centers in the country ensuring optimal network performance and meeting business objectives and plans at all times.

Assume responsibility for correctly forwarding trouble tickets issued against all MTN Staff, other GSM providers, International providers and MTN contractors. Also ensure that those tickets are resolved within specified timeliness or Period.

Identifying malfunctioning of all Network Switching Subsystems(NSS) Nodes or for overall efficiency and trouble spots using various tools such as Ericsson TMOS, FACTS, REWESS, Remedy, OSS, etc

Escalate all unresolved faults to the NSMC Coordinator if necessary

Act as interface and also provide access ref number to MTN Contractors, Support Engineers or High Level Support Engineers and other GSM/PTOs companies for planned work/change request and access to all MTN Switching Centers

Perform NSMC duties as instructed by NSMC Coordinator, e.g., correlation of outages, reporting, follow-up and resolution of all Network Switching Subsystems (NSS) Outages or faults.

Escalate all faulty devices or hardware detected after troubleshooting/diagnosing (which cannot be resolved remotely) to the Support Engineers or High Level Support Engineers for replacement in order to improve network performance.

Provide real time security information to all regional security offices across the country in order to protect all MTNN equipment through real time network surveillance

Provide ideas and feedback on software tools, procedures and improvements to NSMC functionality.

Provide Ideas and feedback on Network Status based on specific or agreed KPIs (Answer Seizure Ratio-ASR, Processor Load and Route Utilization Rate) to the Relevant Planning Units.

Interface with other GSM Operators by troubleshooting/diagnosing and resolution of complex faults.

Ensure proper management and implementation of all Network changes according to the organization process and procedures

Provide regular update on MTNN performance and other network outages to the all the stake holders( Management(escalation unit, sales and distribution, Information Systems (IS),customer relations, marketing and other relevant department in MTNN

NSMC Shift Hand-over procedure and Other Processes and Procedures are strictly adhered to

Any extra duty as given from time to time by the NSMC Coordinator.

job condition

Normal MTNN working conditions

May be required to work extended hours

Qualification & Requirement :

B.Sc. Electrical Electronics /Computer Science/Engineering or a related field.

UNIX, CCNA certification beneficial

Experience:

Minimum of 3years’ hands-on experience in light current, telecommunications or a related field.

Experience in GSM switching environment preferably working on Ericsson, Huawei switches is desirable

Training:

Basic knowledge of IP Infrastructure and Networking in an Operations and Maintenance Center, Network Management Center and Network Operations Center
Minimum qualification

BSc or HND